Online customer service is just as important as a perfectly presented product inventory or an excellent e-commerce site. When customers run into issues, businesses should be there for them with kindness and support.
Many service-oriented businesses are plagued by the one problem nobody wants to deal with: long call-wait times. Even worse, customers waste a good chunk of time listening to advertisements, so they're feeling even more frustrated by the time they reach a human.
Chatbots are a good way for your customers to instantly convey their thoughts and opinions to you. They are quicker and easier to respond to than traditional surveys, and they make the customer feel like they are having a conversation with you.