How could AI chatbots improve customer service?

Many service-oriented businesses are plagued by the one problem nobody wants to deal with: long call-wait times. Even worse, customers waste a good chunk of time listening to advertisements, so they're feeling even more frustrated by the time they reach a human.

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If it’s more important to have a good relationship with your customers

Chatbots are a good way for your customers to instantly convey their thoughts and opinions to you. They are quicker and easier to respond to than traditional surveys, and they make the customer feel like they are having a conversation with you.

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