Are Conversational Websites the Future of Online Marketing?

It is clear that any company needs some form of customer service for people to reach out and contact with the company. Customer service has been around for a while and become so essential in differentiating a business and also what generate revenue and interaction with customers.

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How could AI chatbots improve customer service?

Many service-oriented businesses are plagued by the one problem nobody wants to deal with: long call-wait times. Even worse, customers waste a good chunk of time listening to advertisements, so they're feeling even more frustrated by the time they reach a human.

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If it’s more important to have a good relationship with your customers

Chatbots are a good way for your customers to instantly convey their thoughts and opinions to you. They are quicker and easier to respond to than traditional surveys, and they make the customer feel like they are having a conversation with you.

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