Conversational Websites : Turning Website Visitors into Customers

You are currently viewing Conversational Websites : Turning Website Visitors into Customers

A problem with business is acquiring customers. With the increase in ordering online, many customers have become to expect being able to either call or email their favorite company. Due to customers always changing, getting responses from companies will be expensive, time consuming and difficult.

Businesses these days are often stretched thin with the need to provide around the clock customer service over high customer expectations. Even with advanced technology, it is difficult to track when exactly consumer might contact a business, and thus how much work needs to be done in advance to support them. Conversational websites help solve this dilemma by providing the customer with instant feedback on their inquiries or questions through an automated website that can be used for 24 hours without stopping. Businessowners get key insights into the way customers think and feel about their products, services, and more. Conversational websites also save businesses money because the customer doesn’t have to wait for a human representative to answer their inquiry or question, eliminating potential time lags or hold times.

It’s not just the large companies who can reap benefits from conversational websites. Small businesses also stand to gain a lot through this new technology, including real-time insights into customer needs and issues that they might be having with your products or services. Additionally, small business owners get access to free tools for building their website without needing to learn programming languages like HTML. This results in them having the freedom to showcase the company’s message in an easy way that is easily digestible by customers. The ability to customize these sites allows businesses of all sizes to give their web pages more personal flavor that increases engagement with visitors while letting brands put forth a unique character for each business model they are targeting at consumers online.

Customer service is now a 24 hour 7 day a week role. However, providing that service to customers is expensive. And it is also difficult to maintain and understand when potential customers are going to contact as well as what they want. Ding Ventures solves the customer dilemma by providing intelligent conversational knowledge agent. Ding is cost effective, easy to implement and can be used as an automated or hybrid solution to respond to customers.

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