We have just launched a new product for SMBs that delivers on providing quality customer service through more timely responses to prospective chats with prospective clients. People are using chatbots for more than just customer service, they are also using them for getting quick answers to their questions. 60% of consumers think humans are able to understand their needs better than chatbots And they’re probably right – for now. As the AI technology that powers chatbots continue to evolve, so too will their ability to understand customer needs. At the end, the result is 24-hour availability According to studies, over 50% of customers expect a business to be available 24/7. Waiting for the next available operator for minutes is not a solved problem yet, but chatbots are the closest candidates to ending this problem. Maintaining a 24/7 response system brings continuous communication between the seller and the customer.
Of course, this benefit is proportional to how well the bots are. Bots that are unable to serve simple customer queries fail to add value even if they are 24/7 available. The main issue at this point is how well the chatbots can understand and solve customer problems.
Finally, highlighting 24/7 availability can create backlash when bots are down due to security issues or maintenance.
Looking to boost communication with your customers? Look no further than chatbots! These helpful little tools provide answers to queries and can help to ease the pains of calling different numbers every time they face an issue.